Policies

Appointments/Arrivals

We encourage you to arrive at least 10 minutes prior to your schedule to allow plenty of time to park your car and check in.

Late Arrivals

Appointments will be held for 15 minutes, after this grace period we consider this as a “NO SHOW” and the appointment may be given away.Please note that your late arrival will determine the length of your treatment and you will be responsible for full service fee. Your service will end accordingly so that the next guest is not delayed.

Cancellation

We strictly and without exception require a 24-hour notice of cancellation for all services. Please keep in mind that “no shows” and “last minute cancellations” leave our beauticians with empty appointment times. We may have also turned away other guests who could have enjoyed that time slot. In accordance with this policy, all missed appointments will be charged half of the schedule service price. This also applies to same day appointments. Missed appointments and last minute cancellations during the week of a holiday will result in a charge of 100% of the scheduled service.